Refund Policy

Refund Policy for Domestic and International Buyers

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

1. General Overview: We appreciate your business and strive to provide a satisfying shopping experience. This refund policy outlines the terms and conditions under which refunds are issued for purchases made on our website by international buyers.

2. Eligibility for Refund: We offer refunds on products purchased directly from our website, subject to the following conditions:

  • The request for a refund is made within 14 days of the delivery date.
  • The product is unused, in its original packaging, and in the same condition as received. 
  • The product is not excluded from our refund policy (see section 3 for exclusions).

3. Exclusions:

  • Items sent back to us without first requesting a return will not be accepted. 

The following items are not eligible for refunds:

  • Downloadable digital products.
  • Customized or personalized items.
  • Products marked in Final Sales.

4. Return Process: To initiate a return and request a refund, please follow these steps:

  • Contact our customer support team here with your order number and reason for the return.
  • Our team will provide you with further instructions on returning the product.

5. Shipping Costs: Shipping costs associated with the original purchase are non-refundable. International buyers are responsible for covering return shipping costs, unless the return is due to our error or a defective product.

6. Refund Processing: Refunds will be processed within 3-5 business days of receiving the returned product. The refund will be issued to the original payment method used for the purchase. Please be aware that it may take some additional time to be processed by your bank or credit card company.

7. Currency Conversion: All refunds will be issued in the currency of the original transaction. We are not responsible for any fluctuations in currency exchange rates that may affect the refund amount received by the customer.

8. Customs and Duties: We are not responsible for any customs duties, taxes, or fees incurred on international shipments. These charges are the responsibility of the buyer.

9. Contact Information: If you have any questions or concerns regarding our refund policy, please contact our customer support team